Globalization has no borders. History is testimony of the fact that human civilization has progressed through continuous exploration of economic and human resources and by making products and services available to its customers.
The silk route, a widespread network of caravan ways that crossed Europe and Asia from the Mediterranean coast to China in ancient times and middle Ages probably marked the beginning of globalization as it enhanced business relations and cultural exchanges between the East and West. The “silk route” in the current scenario is being paved by the telecom under sea fibre optic cables that has wired the world. The fibre optic system carries data and digitized voices much farther and faster in larger quantities. This enabled a new form of global collaboration and is transforming the way customer experience is getting streamed on a virtual mode. This indeed has transcended time and geographical boundaries to deliver seamless experience to customers.
A new Talent profile in the fibre optic enabled world has already taken birth. This talent virtually sails the digital seas to work with customers anywhere on the globe, drives a high end technology machine that runs on a culturally neutral gear and works and collaborates with people twice his experience. Talent Management of this asset is as critical as the line of code that goes into building a program or an application. The best practices study on Talent Management in Emerging Markets will help in writing the line of code that will build a people program to help translate it into an end application of building customer loyalty.
Looking forward to working with all of you on this project.
Dheeraj
